Terms of Service

Terms of Service

Last updated: 3rd June 2026

Welcome to Your Health Voice. By using this website or accessing our services, you agree to the following Terms of Service. Please read them carefully.

Your Health Voice is an independent healthcare advocacy service. We do not provide medical advice, diagnosis, or treatment.

If you do not agree with these terms, please do not use our website or services.

1. Who We Are

Your Health Voice Independent Healthcare Advocacy Service Email: alison@yourhealthvoice.co.uk

We provide advocacy, information, and support to help individuals navigate healthcare systems. We are not part of the NHS or any healthcare provider.

2. Our Services

Your Health Voice provides:

• advocacy and support

• help understanding healthcare processes

• guidance on navigating referrals, pathways, and complaints

• information about patient rights

• assistance communicating with healthcare providers

What we do NOT provide

• medical advice

• diagnosis

• clinical treatment

• emergency support

• legal representation

Our services are informational and supportive, not clinical.

3. Eligibility

You must be:

• 18 years or older

• able to provide informed consent

• able to share information voluntarily

If you are seeking support for someone else, you must have their permission unless they lack capacity and you are legally authorised to act on their behalf.

4. Your Responsibilities

By using our services, you agree to:

• provide accurate information

• communicate respectfully

• not use our services for unlawful purposes

• understand that our guidance is not a substitute for medical or legal advice

You are responsible for your own decisions and actions.

5. Confidentiality

We treat all information you share with us as confidential. We will not share your information without your consent unless:

• you request or authorise us to

• we are legally required to

• there is a safeguarding concern involving risk of harm

For more details, please see our Privacy Policy.

6. Safeguarding

We take safeguarding seriously. If we believe you or someone else is at risk of serious harm, we may need to share relevant information with appropriate services. We will always aim to discuss this with you first unless it is unsafe to do so.

7. Accuracy of Information

We make every effort to provide accurate, up to date information. However:

• healthcare systems change

• policies and processes vary between regions

• we cannot guarantee completeness or accuracy at all times

You are encouraged to verify information with official sources where appropriate.

8. Limitation of Liability

Your Health Voice is not liable for:

• decisions you make based on our guidance

• outcomes of healthcare interactions

• actions taken by third parties

• delays, errors, or interruptions in service

We provide support and information, but you remain responsible for your own healthcare decisions.

Nothing in these terms limits liability where it cannot be limited by law.

9. Website Use

You agree not to:

• misuse the website

• attempt to access restricted areas

• upload harmful or malicious content

• use our content without permission

All website content is owned by Your Health Voice unless otherwise stated.

10. Termination of Services

We reserve the right to end support if:

• you behave abusively or disrespectfully

• you misuse the service

• you repeatedly ignore boundaries or guidance

• continuing support would be unsafe or inappropriate

You may end support at any time.

11. External Links

Our website may contain links to third party sites. We are not responsible for:

• their content

• their accuracy

• their privacy practices

Use them at your own discretion.

12. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated date.

13. Contact Us

If you have questions about these Terms, please contact:

Your Health Voice Email: alison@yourhealthvoice.co.uk