Privacy Policy

Privacy Policy

Last updated: 3rd June 2026

Your Health Voice is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018.

We are an independent advocacy service. We do not provide medical advice, diagnosis, or treatment.

1. Who We Are

Your Health Voice Independent Healthcare Advocacy Service 

Email: alison@yourhealthvoice.co.uk 

We act as the Data Controller for the personal information you provide to us.

2. What Information We Collect

We only collect information that is necessary to provide our services.

Information you give us directly

• Name
• Contact details (email, phone number)
• Information you choose to share about your healthcare experiences
• Documents or messages you send to us
• Notes from our conversations (with your consent)

Sensitive information

Because we support people with healthcare concerns, you may choose to share information about your health. We only collect this with your explicit consent, and only when necessary to provide advocacy support.

3. How We Use Your Information

We use your information to:

• Provide advocacy, guidance, and support
• Communicate with you about your case
• Help you understand your rights and options
• Keep internal records of the support we provide
• Improve our service

We do not use your information for marketing. We do notsell or share your data with third parties for commercial purposes.

4. Legal Basis for Processing

We process your information under the following lawful bases:

• Consent- when you choose to share information with us
• Legitimate interests - to provide advocacy services you have requested
• Explicit consent - for any health‑related information you choose to share

You can withdraw your consent at any time by contacting us.

5. How We Store Your Information

We store your information securely using encrypted, password‑protected systems.

We keep your information only for as long as necessary to provide our service, or as required by law. If you ask us to delete your information, we will do so unless we are legally required to keep it.

6. Who Can Access Your Information

Your information is kept confidential.

We will not share your information with anyone unless:

• you ask us to
• you give explicit written consent
• we are legally required to (for example, serious safeguarding concerns)

We do not share information with the NHS or any healthcare provider unless you request it.

7. Your Rights

Under UK GDPR, you have the right to:

• access the information we hold about you
• correct inaccurate information
• request deletion of your information
• withdraw consent at any time
• restrict or object to processing
• request a copy of your data in a portable format

To exercise any of these rights, contact us at: info@yourhealthvoice.org

8. Cookies and Website Analytics

Our website may use basic cookies or analytics tools to understand how visitors use the site. These do not identify you personally.

You can disable cookies in your browser settings at any time.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Your Health Voice Email: alison@yourhealthvoice.co.uk